Refund policy

General Return Policy

General Return Policy PINUPPER. has a STRICT NO RETURN POLICY. If the product has any defects, we will provide an exchange within seven (7) days of the product shipment arrival date. Please contact us with EMAIL info@pinupper.com directly to see if you are eligible for repair service or exchange. Returns of PINUPPER products that are not in compliance with the conditions and timeframes set forth below may be rejected by PINUPPER and will be sent back to the Customer or Gift Recipient, as the case may be.

1) Customer must pay for the return shipping cost; 2) All products must be new and unused; 3) There will be no exchange if damages on product or product's tag, sticker, case, invoices, etc. on returns; and 4) Please allow a processing time of two weeks for exchanges. PINUPPER. reserves the right to modify its exchange and return policy. Exchange Policy If you would like to exchange your item due to receipt of a faulty item please CONTACT US within seven (7) days of the product shipment arrival date. If eligible for exchange, the new product will be shipped to you upon receipt of the previous product.

EMAIL to customer service request a Return Authorization Number (RAN). This number is required prior to returning any product originally purchased from the Pinupper Online Shop . Please send us email, include your order number and name in the subject line and will try our best to assist you.